Within 30 Days: All online orders must be submitted for a return through their official returns portal within 30 days of delivery. Extended return windows may apply during holiday seasons.
2. Item Condition Requirements
Brand New and Unused: Items must be unused and in brand-new condition.
Bag Packaging Requirements: Bags must be returned in their original condition—stuffed with tissue paper to maintain structure, with the handles carefully folded down to prevent damage during transit.
Non-Returnable Items: Items showing signs of wear, damage caused by the customer, missing parts, or items marked as “Final Sale” are not eligible for return.
3. Refund Methods and Processing Times
Refund to Original Payment Method: Once the warehouse receives and processes the return, funds will be credited back to your original payment method. Depending on your bank or credit card company, it typically takes a few business days for the funds to reflect in your account.
Store Credit: If you choose to receive your refund as store/merchandise credit, the credit is usually issued as a digital gift card code via email as soon as your return package is scanned as “In Transit,” providing a faster turnaround.
Split Payments: If your original order was paid using a combination of a gift card and a credit card, the refund will first be applied back to the gift card, with any remaining balance credited to the credit card.
4. Damaged or Incorrect Items
If you receive an incorrect item, a missing item, or a damaged product, do not go through the standard return process. Instead, contact customer support promptly at support@portlandleathergoods.com with your order number, photos of the product, and a photo of the barcode label on the packaging to get the issue resolved as quickly as possible.
